Terms and Conditions

1. Acceptance of Terms Payment of the deposit and commencement of work constitute the client's acceptance of these terms and conditions.

2. Payment Details

• A 50% non-refundable deposit is required to process an order. The remaining balance is due on the delivery date in cleared funds.

• Preferred payment methods are bank transfer to Natwest, Account No: 67750451, Sort Code: 60-15-30, or cash. Payments by card incur a processing fee not exceeding the cost to us, estimated at 3%.

• Invoices overdue will accrue interest at an annual rate of 8%, compounded monthly.

• Prices quoted are valid for 14 days from the date of quotation.

3. Fulfilment of Order

We strive to deliver items on the agreed date. Availability of materials, and unforeseen circumstances like illness or equipment failure, may impact our timeline. We commit to notifying clients of potential delays within 48 hours of becoming aware of them.

4. Amendment of Work for Reupholstery

• Additional necessary work identified during reupholstery, such as frame repairs hidden by existing upholstery, will be communicated promptly. Minor amendments are covered in the original quote; significant changes will be quoted separately.

5. Amendments by Client

• Once ordered, fabrics cannot be changed without additional costs borne by the client.

• Any changes to the work scope not included in the original invoice will be discussed and may incur additional charges.

6. Frame Guarantee for Bespoke Upholstery

We guarantee the wooden frames of bespoke upholstery for 20 years against manufacturing defects, excluding normal wear and tear, finishing, and non-structural components. This guarantee is in addition to your statutory rights.

7. Bespoke Upholstery Specifications

• Agreed measurements are final once the deposit is paid and will be confirmed in writing.

• Post-production changes outside the agreed specifications are chargeable.

• Handmade items may vary slightly from samples or descriptions; such variations within a 3% tolerance for hard materials and 5% for soft materials do not constitute grounds for complaint.

8. Fabric Standards

• We are responsible for the quality of fabrics we supply. Any issues with the fabric will be resolved directly with the manufacturer.

• While we endeavour to match patterns and fabrics accurately, exact matching cannot be guaranteed due to inherent variations in natural fibres and print processes.

9. Leather Use

Natural variations in leather, such as scars or marks, may be visible despite our quality assurance processes. If a mark is unacceptable to you, we can replace the piece at additional cost.

10. Client-Supplied Fabrics

• Fabrics provided by the client are used at their own risk. We are not responsible for any flaws in client-supplied materials and reserve the right to charge a 25% handling surcharge.

• Client-supplied fabrics must be suitable for their intended use and comply with fire safety regulations.

11. Compliance with Fire Safety Regulations All products comply with the Furniture and Furnishing (Fire)(Safety) Regulations 1988, applicable to items manufactured after 1950. Older items are exempt from these regulations.

12. Aftercare and Liability

• We are not liable for damage from improper care or handling by the client post-delivery.

• Complaints should be reported within 5 days of item receipt to be eligible for non-chargeable remedial action.

13. Damage and Installation

• We will repair any damage caused by our operations in your property. Pre-existing damages are not covered.

• Our liability for delivered products ceases upon completion of delivery and confirmation of the product's condition.

14. Image Use

We may use images of the client's items for promotional purposes on social media and our website. Clients not wishing their items to be featured must inform us in writing before work commences.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.